Unlock every agent’s true potential with real-time agent assist built for enterprise scale

Cresta Agent Assist uses state-of-the-art AI to empower agents with behavioral guidance, knowledge, and workflow automation proven to drive mission-critical KPIs.

Multilingual Support

Global language development partners ensure AI solutions accommodate diverse languages.

Tailored Solutions

Analyze needs, customize systems for specific business operations.

Highly Accurate AI Models:

EM&AI's specialized AI model ensures precision in sales and customer care call audio data.

State-of-the-art AI models and systems

Maximize performance with outcome-driven behavioral coaching

Guide agents toward successful outcomes with dynamic hints, reminders, and workflows tailored to the context of each conversation. Armed with situationally-specific strategies that are proven to work,

VAGPT - Generative AI combined Voice Interaction

Empower your call center with 24/7 support using our advanced Voicebot AI platform, replacing agents with Generative AI technology.

Virtual QC - Voice AI Analytics for Agent Evaluation

Analyzing conversations, uncovers insights, and improves agent performance with unified quality assurance and coaching.

VAGPT - Generative AI combined Voice Interaction

Empower your call center with 24/7 support using our advanced Voicebot AI platform, replacing agents with Generative AI technology.

Meet Ocean-1

The first proprietary, domain-adaptive language model
purpose-built for contact center expertise.

Outcome-driven AI that optimizes for KPI results

Virtual QC - Voice AI Analytics for Agent Evaluation

Analyzing conversations, uncovers insights, and improves agent performance with unified quality assurance and coaching.

VAGPT - Generative AI combined Voice Interaction

Empower your call center with 24/7 support using our advanced Voicebot AI platform, replacing agents with Generative AI technology.

Learn how our AI ecosystem can deliver immediate value to your business.

Learn more about Cresta’s state-of-the-art contact

EM&AI is one of the few AI companies in Vietnam that is selected to be strategypartner with technology giants

EM&AI is one of the few AI companies in Vietnam that is selected to be strategypartner with technology giants

EM&AI is one of the few AI companies in Vietnam that is selected to be strategypartner with technology giants

Experience profit - driven ai solutions