Unlock every agent’s true potential with real-time agent assist built for enterprise scale

Cresta Agent Assist uses state-of-the-art AI to empower agents with behavioral guidance, knowledge, and workflow automation proven to drive mission-critical KPIs.

High security

Regardless of industry, our platform adheres to established security and compliance standards.

Tailored Solutions

Analyze needs, customize systems for specific business operations.

Highly Accurate AI Models

EM&AI's specialized AI model ensures precision in sales and customer care call audio data.

State-of-the-art AI models and systems

Survey Calling

Be more proactive in asking and surveying customers instead of waiting for them to complete the survey link
  • Ask brief questions
  • Collect guest review scores according to the CSAT or NPS scale
  • Collect specific opinions
  • Update information into the system

VAGPT - Generative AI combined Voice Interaction

Empower your call center with 24/7 support using our advanced Voicebot AI platform, replacing agents with Generative AI technology.

Virtual QC - Voice AI Analytics for Agent Evaluation

Analyzing conversations, uncovers insights, and improves agent performance with unified quality assurance and coaching.

VAGPT - Generative AI combined Voice Interaction

Empower your call center with 24/7 support using our advanced Voicebot AI platform, replacing agents with Generative AI technology.

Meet Ocean-1

The first proprietary, domain-adaptive language model
purpose-built for contact center expertise.

Outcome-driven AI that optimizes for KPI results

Virtual QC - Voice AI Analytics for Agent Evaluation

Analyzing conversations, uncovers insights, and improves agent performance with unified quality assurance and coaching.

VAGPT - Generative AI combined Voice Interaction

Empower your call center with 24/7 support using our advanced Voicebot AI platform, replacing agents with Generative AI technology.

Learn how our AI ecosystem can deliver immediate value to your business.

Learn more about Cresta’s state-of-the-art contact

EM&AI is one of the few AI companies in Vietnam that is selected to be strategypartner with technology giants

EM&AI is one of the few AI companies in Vietnam that is selected to be strategypartner with technology giants

EM&AI is one of the few AI companies in Vietnam that is selected to be strategypartner with technology giants