Real-time call monitoring
AI detects all violations promptly for immediate resolution. Make sure all issues
are resolved before ending calls
are resolved before ending calls
Why is real-time call monitoring essential?
Immediate Issue Resolution
Real-time monitoring ensures immediate issue resolution, preventing crisis escalations and guaranteeing customer satisfaction
Increasing calls successful rate
Guide agents in moments of confusion for swift resolution.
Compliance and Risk Management
Real-time monitoring maintains compliance, reducing legal risks by ensuring agents follow regulations and company policies during calls.
Detect violations immediately
- Real-time monitoring follows call scenarios
- Violation warnings and instructions for adjusting behavior
- Banned keyword warning
Maximize Agents' efficiency
Suggest information automatically
Suggest ways to handle the problem
Suggest responses content
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Personalized training
Reality training through simulation calls
Supervisors can give instructions to the agents when they make mistakes right in the calls
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Increase the call success rate
Predicting the successful closing rate (Hit rate)
Supervisors can join live calls to provide agents with problem-solving instructions
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Powered by cutting-edge AI technology
95% Customers abandon a brand after just two or three negative interactions
69% Out-of-control crises start from unsolved tiny violations instantly
24 hours All violation problems must be solved within 24h before it is out of con
