Dedicated AI Solutions for Banking and Finance Customer Service Automation.

Ensure consistent quality customer service thanks to the AI ​​Conversation solution that supports millions of customers at the same time, and quality is guaranteed by an automatic quality monitoring system.
 
Tailored Solutions

Analyze needs, customize systems for specific business operations.

Multilingual Support

Global language development partners ensure AI solutions accommodate diverse languages.

Highly Accurate AI Models

EM&AI's specialized AI model ensures precision in sales and customer care call audio data.

Elevate Customer Service with Conversational AI

AI Voicebot for Debt Collection

Implement personal calls to notify pre-due loans or overdate loans. Integrate into the business system to get or input data of customers.
  • Increasing the number of calls without increasing agents
  • Ensure all steps of debt collection
  • Convince payment on time

Voice OTP

OTP verify method via call for Banks, Finanicial applications, crypto exchanges,..
  • Verify the transaction -Verify login
  • 2FA (2-factor authentication)
  • Verify balance

AI Voicebot Cold Calling For Loan Offices

Reach thousands of potential customers with one click. Increase sales by providing unique selling points, qualifying customers, and handling objections.
  • Cost reduce up to 80%
  • Not disrupting the sale process by redirecting calls directly to Agents
  • Grouping potential customers by Action code –
  • Update data to CRM system

AI Chatbot for 24/7 Customer services

  •  24/7 automatic support reduces the workload for Customer Service agents. 
  • Handle thousands of simple and repeat questions at the same time
  • Collecting customer data through inquiries.

Discover our comprehensive Conversational AI platform

AI Voice Analytics for quality control

AI-driven automated agent evaluations solution.

Virtual QC is powered by AI Voice Analysis technology analyze 100% amount of calls automatically help to detect violations and negative sentiments.

Real-time Call monitoring

AI detecting all violations promptly for immediate resolution. Make sure all issues are resolved before ending calls.

Learn how our AI ecosystem can deliver immediate value to your business.

Learn more about Cresta’s state-of-the-art contact

EM&AI is one of the few AI companies in Vietnam that is selected to be strategypartner with technology giants

EM&AI is one of the few AI companies in Vietnam that is selected to be strategypartner with technology giants

EM&AI is one of the few AI companies in Vietnam that is selected to be strategypartner with technology giants