“Conversational AI is the future of customer service in the next 5 years. If ignored, businesses will be left behind in the harsh competitive race” – Gartner
- By 2023, Conversational AI will save up to 5 billion hours of customer service.
- By 2022, Conversational AI will save businesses $8 billion in costs
In the next three years, an average of 70% of customers will request virtual assistant support
What does this ebook contain?
Overview of the Conversational AI market
Application trends by business function & field
Essential features of a Conversational AI building platform
Implementation strategy at the enterprise
Some case-study and use cases at businesses
Experience & try the Conversational AI Vietnam solution
