We are excited to announce that at DAVAS 2024, EM&AI has signed a strategic partnership with KILSA Global Solutions (a fully owned subsidiary of KILSA Global) to become our main partner in distributing EM&AI products across the Southeast Asia market.
By the terms of the agreement, KILSA GLOBAL will assist in EM&AI’s distribution, promotion, and development of solutions in important Southeast Asian markets: Singapore, South Korea, Indonesia, the Philippines, and Thailand.
Sharing about the market opportunity, Mr Sean Tan – co-founder of Kilsa Global said: “Voice transcribing and call center voice analysis/evaluation with AI features are popular and trending in the ASEAN region due to their ability to enhance customer service and operational efficiency. From our existing networks, the growing demand for these advanced AI solutions is driven by the need for better customer interactions and actionable insights from voice data.
EM&AI AI-powered technologies provide significant benefits such as real-time analytics, improved script compliance, and immediate feedback for call center agents. This trend will bring substantial opportunities we believe and hence we see a lot of opportunities in coming together.
EM&AI stands out due to the founder’s passion and their robust technological solutions aimed at transforming and adding value to the call center environment. Given the markets covered by our holding and subsidiary company, we immediately recognized the synergies and saw significant business potential in this collaboration.”
KILSA GLOBAL is an Asian expansion platform based in Singapore with offices across Southeast Asia and South Korea. Their mission is to help domestic companies efficiently enter new regional markets through local networks and optimization services. The core team possesses extensive expertise and resources, particularly in the call center industry.
By leveraging the regional influence (global mindset and resources), Kilsa can effectively introduce and integrate EM&AI’s solutions into markets with a high demand for advanced call center technologies. This synergy not only meets the growing needs of these markets but also positions EM&AI for significant growth and international reach through planning to jointly launch new projects, delivering high-quality solutions to enterprises across the region.
Stay tuned for more updates as EM&AI and KILSA GLOBAL realize the full potential of this strategic collaboration.
Contact for more information:
- Thi Ho – CMO of EM&AI
- +84 78 327 5682
- thi.ho@emandai.net
