Debt Collection AI Voicebot
The Professional AI Voicebot Solution for Debt Collection
Boost Key Strategic Metrics, Ensure Long-Term Efficiency
Revolutionizing Debt Collection – Elevating Performance
PRODUCTIVE
> 100,000
calls executed daily
High Quality
Optimal recovery rates, meeting or exceeding current benchmarks
Cost Reduction
70%
on staffing, training, and operational costs
Scalable
Easily scale operations without increasing overhead expenses
Automated
70%
of debt collection workflows fully automated
Telesale
- Introduce financial products and assess customer needs
Inform customers about interest rate promotions & loan programs - Provide detailed consultations on loan amounts, terms, procedures, and disbursement
- Address and categorize customer concerns, persuading them to proceed with the service
- Capture lead information for the sales team to follow up
Underwriting
- Verify loan package details
- Validate loan cancellation requests
- Confirm reference contact information
- Schedule loan application assessment
Predue – Early Payment Reminders
- Obtain customer commitment to payment
- Identify reasons for refusal or financial difficulties
- Persuade customers to pay on time
- Provide guidance & support on payments and loan management
Overdue – Late Payment Reminders
- Obtain customer commitment to payment
- Identify reasons for refusal or financial difficulties
- Persuade customers to pay on time
- Provide guidance & support on payments and loan management
CS – Customer Support
- Assist customers with information on: Loans & credit cards, credit history (CIC) inquiries, payment channels, loan & card application processes, disbursement, insurance information, etc.
- Adress payment adjustments, refunds, card activation, reward points, etc.
- Other financial services
- Handle complaint resolution
- Redirect calls to a human agent for further assistance
Experience the Superiority of AI-Powered Debt Collection
Tap the mic and try AI Agent
Contact us for consulting and live support: contact@emandai.net
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✕
Understands financial & collection-specific terminology
Top-notch accuracy
90%
accuracy in call result classification
90,7%
accuracy in intent recognition
90%
accuracy in speech interpretation
Omni channel Voice to Chat
Seamless information flow from promise-to-pay to transaction completion, improving collection success rates
Advanced Debt Collection Workflow Processing
Expert Team with Financial & Collection Domain Knowledge
Specialists with deep expertise in finance & debt collection. Proven experience in implementing large-scale banking & financial projects
- Deep Expertise in Financial Operations & Debt Collection
- 5+ years of project management experience across key sectors:
– Contact Centers
– Banking & Financial Services
– Conversational AI
– Small & Medium Enterprises (SMEs)
Conversation Designer Manager
Deep Expertise in Financial Operations & Debt Collection
- 5+ years of project management experience across key sectors:
- Contact Centers
- Banking & Financial Services
- Conversational AI
- Small & Medium Enterprises (SMEs)
AI Leader
- 4 years of experience in AI R&D and operations
- Expertise in building & managing MLOps
- Co-author of a Deep Learning book, currently used as teaching material at Vietnam National University, Ho Chi Minh City (VNU-HCM)
Deploy AI Voicebot for Debt Collection – Tailored for Enterprises
PROFESSIONAL DEPLOYMENT PROCESS
Recognized as the Best Solution for the Finance & Banking Sector
OCB Open API Challenge
Sao Khue Award
Vecom Best Solution
FE Xcelerate
…and numerous other prestigious awards.
