AI Voicebot
Revolutionizing Telemarketing with AI Voice Bots – Thotot
Industry: Breakdown Maintenance Use case: Cold call, telesales Solution: AI Voicebot Key Objectives: Automatically cold-call
Maximize agents’ potential with AI-driven automated agent evaluation
Virtual QC is powered by AI Voice Analytics technology, analyze 100% amount of calls automatically help to detect violations and negative sentiments
Optimized AI model on business needs
We customize AI models for businesses to evaluate agents and detect violations using their criteria and data.
Handle low-quality call recordings
AI Voice Analytics technology with the highest accuracy even for low-quality call recordings in which the audio frequency is less than 8 kHz & noisy.
Highly accuracy of AI model
Continuously optimize the AI ​​model to achieve the highest level of accuracy > 95%, delay-time under 2s.
Reduce 90% time of quality management
AI evaluates 100% of call volume, scoring based on predefined criteria and providing final reports showcasing the main KPIs to summarize the call center’s performance.
Â
In-person training for each Agent
Virtual QC identifies violations, provides reasons, and flags affected calls. Supervisors utilize this data for targeted agent training, complementing in-person training.
Â
Not missing important insights
Centralized data storage is convenient to access and analyze, helping pinpoint trends such as common agent errors, frequent customer issues, and other valuable information in calls.
Â
Evaluating through
"emotional indicators"
Emotions provide the most accurate reflection of customer satisfaction. Virtual QC can assess emotions on a scale of negative, neutral, and positive.
Â
Make data-driven decision
A tailored report dashboard aligns with business models, revealing trends and performance insights, and enabling strategic action plans. Statistical analysis of common violations informs impactful improvement strategies.
Â
Â
Referencing information
All information delivered to customers is VERIFIED AND VALIDATED by AI technology, ensuring accuracy and reliability at every step. – Comprehensive review of call scripts – Thorough verification of customer information – Cross-referencing with system databases – Immediate alerts in case of discrepancies or errors”
“Without VIRTUAL QC, we could take up to 57 years to evaluate all the call volume in half a month .”
The representative of FE Credit Vietnam
Explore the application of Virtual QC across various business tasks
Ensure employees follow the phone sales script accurately and utilize valuable insights to enhance product and sales strategies.
Ensure no unhappy customer calls are overlooked. Grasp common issues, satisfaction, and customer loyalty to services and products.
Ensure compliance with call scripts and cautious language in sensitive payment reminder calls. AI Voice Analytics evaluates all calls, maintaining rigorous standards.
Overwhelmed by evaluating numerous call scripts in your contact center? Let us customize a solution for you.
81% cost-reduce of call center quality control
80.7% achieved KPI identifying agent attitudes
Precise call analytics delivers up to 85%
100% of agents are satisfied with the results
95% the impressive accuracy of Speech to Text technology
AI Chatbot
VAgent.AI – Chatbot AI supporting response consular procedures at the Embassy of Vietnam in Japan.
Industry: Public Service Use case: Supporting answer questions about consular procedures Solution: AI Chatbot Key
Agent Evaluating
Virtual QC – Central Power Corporation
Industry: Goverment Services Use Case:Call center quality evaluation Channel:Agents quality evaluation Key Objectives: Agents evaluation,
