Unlock every agent’s true potential with real-time agent assist built for enterprise scale
Cresta Agent Assist uses state-of-the-art AI to empower agents with behavioral guidance, knowledge, and workflow automation proven to drive mission-critical KPIs.
Transform your call center operation with a custom AI model & features that's built just for you, based on your data. Empower you unlock the full visibility of contact center data
Proven track of advanced core AI technology with the highest accuracy. Effortlessly integrate AI into your business operations, no-code with our accessible models and templates.
Dedicated to delivering innovative solutions that propel your business forward with measurable success
State-of-the-art AI models and systems
Maximize performance with outcome-driven behavioral coaching
Guide agents toward successful outcomes with dynamic hints, reminders, and workflows tailored to the context of each conversation. Armed with situationally-specific strategies that are proven to work,
VAGPT - Generative AI combined Voice Interaction
Empower your call center with 24/7 support using our advanced Voicebot AI platform, replacing agents with Generative AI technology.
Virtual QC - Voice AI Analytics for Agent Evaluation
Analyzing conversations, uncovers insights, and improves agent performance with unified quality assurance and coaching.
VAGPT - Generative AI combined Voice Interaction
Empower your call center with 24/7 support using our advanced Voicebot AI platform, replacing agents with Generative AI technology.
Meet Ocean-1
The first proprietary, domain-adaptive language model
purpose-built for contact center expertise.
Outcome-driven AI that optimizes for KPI results
Virtual QC - Voice AI Analytics for Agent Evaluation
Analyzing conversations, uncovers insights, and improves agent performance with unified quality assurance and coaching.
VAGPT - Generative AI combined Voice Interaction
Empower your call center with 24/7 support using our advanced Voicebot AI platform, replacing agents with Generative AI technology.
Explore Cresta’s responsible AI principles and methodology
Learn more about Cresta’s state-of-the-art contact
EM&AI is one of the few AI companies in Vietnam that is selected to be strategypartner with technology giants
EM&AI is one of the few AI companies in Vietnam that is selected to be strategypartner with technology giants
EM&AI is one of the few AI companies in Vietnam that is selected to be strategypartner with technology giants
