EM&AI Virtual Agent
EM&AI Virtual Agent
WHY VIRTUAL AGENT?
Context Management
Ready to plan for any complex scenarios with context management
Human-like Conversation
Create more human-like conversation with natural language processing
Hybrid Chat
Improve the productivity of Contact Center with Hybrid Chat
Context Management
Ready to plan for any complex scenarios with context management
Human-like Conversation
Create more human-like chatbots with natural language processing
Hybridchat Platform
Improve the productivity of Contact Center with hybridchat
FEATURES
FEATURES
Powerful NLP Training Platform
Powerful NLP Training Platform
• Use AI & Machine Learning to understand what user saying
– Intent & Entity Recognition
– Keywords, slangs, teencodes, stopwords identification
– Sentiment analysis
• Retrain base on chat’s history
• English & Vietnamese supported
Easy-to-use Bot Builder Platform
Easy-to-use Bot Builder Platform
• Context Management: Unlike any other platforms, Virtual Agent’s context management is very easy to use & required no code
•Action & Parameter: Utilize relevant data and provide the response related to the actual situation
• Multiple type responses: Support video, image, menu, button…
• Trigger Notification: Create notification and forward to the right team automatically
• Add Webhook & API Integration: To get the data from the database, CRM or other customer tool to deliver contextual answers to users
Hybrid Chat - Active Learning
Hybrid Chat - Active Learning
• Bot & Human Coworking Environment: Allow agent to solve more complex requests by letting AI handle repetitive one
• AI Suggestions: Support customer quicker with AI suggestions
• Operator Adjustment & Retrain: Reduce the workload overtime by training Ai with real case
Multi Channels & Integrations
Ready to plug and play with Zalo, Facebook Messenger, Freshdesk, Freshchat, Kore.Ai and any platforms that you need via API.
Multi Channels & Integrations
Ready to plug and play with Zalo, Facebook Messenger, Freshdesk, Freshchat, Kore.Ai and any platforms that you need via API
Measure & Grow
Measure & Grow
VIRTUAL AGENT PLATFORM ARRCHITECTURE
Communication form
Channels
Prebuilt Domain
Identity Management
Human Involvement
Intergration
Procesing & Generation
Build & Manage
Hosting
Facebook Messenger
Skype (Coming soon)Communication form
Channels
Prebuilt Domain
Identity Management
Human Involvement
Intergration
Procesing & Generation
Build & Manage
Hosting
Facebook Messenger Skype (Coming soon)VIRTUAL AGENT LINGUISTIC TASKS
The seamless processing of linguistic tasks bring the human-like conversation solution
The robust NLP help Conversational AI identify multiple intents in these complex sentences and give an appropriate response of that specific intent
Training negative intent helps Conversational AI not be confused between negative and affirmative sentences because of the similar meaning of them
Slot-filling features allow the Conversational AI to collect important information to complete the conversation in the right context
Virtual Agent help create a context-aware Conversational AI that can follow conversation history, harness information, and accurately predict and populate the appropriate task or response
Identify and capture multiple entities values in the utterances of the customer by using a composite entity. This feature allows extracting lots of important information to appear together in a sentence
The robust NLP help chatbot to identify multiple intents in these complex sentences and give an appropriate response of that specific intent
Virtual Agent help create a context-aware chatbot that can follow conversation history, harness information, and accurately predict and populate the appropriate task or response
Training negative intent helps chatbot not be confused between negative and affirmative sentences because of the similar meaning of them
Slot-filling features allow the chatbot to collect important information to complete the conversation in the right context
Identify and capture multiple entities values in the utterances of the customer by using a composite entity. This feature allows extracting lots of important information to appear together in a sentence
VIRTUAL AGENT LINGUISTIC TASKS
The seamless processing of linguistic tasks bring the human-like conversation solution
TRUSTED BY
and more than 100 businesses
PRE-BUILT DOMAINS BOT
