EM&AI – AI SELF-SERIVCE PLATFORM

EM&AI
Virtual Agent

Virtual Agent is a conversational AI platform that powers automated conversations between a business and its customers via social media, on website, application, or even on voice assistants like Google Home

EM&AI Virtual Agent

Virtual Agent is a conversational AI platform that powers automated conversations between a business and its customers via social media, on website, application, or even on voice assistants like Google Home

WHY VIRTUAL AGENT?

Context Management

Ready to plan for any complex scenarios with context management

Human-like Conversation

Create more human-like conversation with natural language processing

Hybrid Chat

Improve the productivity of Contact Center with Hybrid Chat

Context
Management

Ready to plan for any complex scenarios with context management

Human-like
Conversation

Create more human-like chatbots with natural language processing

Hybridchat
Platform

Improve the productivity of Contact Center with hybridchat

FEATURES

FEATURES

Powerful NLP Training Platform

•  Use AI & Machine Learning to understand what user saying.
– Intent & Entity Recognition
– Keywords, slangs, teencodes, stopwords identification.
– Sentiment analysis.
• Retrain base on chat’s history.

• English & Vietnamese supported.

Powerful NLP Training Platform

•  Use AI & Machine Learning to understand what user saying
– Intent & Entity Recognition
– Keywords, slangs, teencodes, stopwords identification
– Sentiment analysis
• Retrain base on chat’s history
• English & Vietnamese supported

Easy-to-use Bot Builder Platform

Context Management: Unlike any other platforms, Virtual Agent’s context management is very easy to use & required no code.
Action & Parameter: Utilize relevant data and provide the response related to the actual situation.
Multiple type responses: Support video, image, menu, button…
Trigger Notification: Create notification and forward to the right team automatically.
Add Webhook & API Integration: To get the data from the database, CRM or other customer tool to deliver contextual answers to users.

Easy-to-use Bot Builder Platform

Context Management: Unlike any other platforms, Virtual Agent’s context management is very easy to use & required no code
Action & Parameter: Utilize relevant data and provide the response related to the actual situation
Multiple type responses: Support video, image, menu, button…
Trigger Notification: Create notification and forward to the right team automatically
Add Webhook & API Integration: To get the data from the database, CRM or other customer tool to deliver contextual answers to users

Hybrid Chat - Active Learning

• Bot & Human Coworking Environment: Allow agent to solve more complex requests by letting AI handle repetitive one.
• AI Suggestions: Support customer quicker with AI suggestions.
• Operator Adjustment & Retrain:
Reduce the workload overtime by training Ai with real case.

Hybrid Chat - Active Learning

• Bot & Human Coworking Environment: Allow agent to solve more complex requests by letting AI handle repetitive one
• AI Suggestions: Support customer quicker with AI suggestions
• Operator Adjustment & Retrain: Reduce the workload overtime by training Ai with real case

Multi Channels & Integrations

Ready to plug and play with Zalo, Facebook Messenger, Freshdesk, Freshchat, Kore.Ai and any platforms that you need via API.

Multi Channels & Integrations

Ready to plug and play with Zalo, Facebook Messenger, Freshdesk, Freshchat, Kore.Ai and any platforms that you need via API

 

Measure & Grow

User’s Behavior analytic: Know your customer & acquire more leads.
Session Flow: Improve Conversational AI flow to catch the trend & increase conversion rate.

Measure & Grow

User’s Behavior analytic: Know your customer & acquire more leads
Session Flow: Improve Conversational AI flow to catch the trend & increase conversion rate

VIRTUAL AGENT
PLATFORM ARRCHITECTURE

Communication form

Channels

Prebuilt Domain

Identity Management

Human Involvement

Intergration

Procesing & Generation

Build & Manage

Hosting

Facebook Messenger
Web | App | Livechat
Skype (Coming soon)
SMS | Email (Coming soon)
EM & TTS API
Alexa
Google Home (Coming soon)

NLP

  1. Language Detection
  2. Tokenization
  3. Stemming
  4. Synonyms & Stopwords
  5. Teencode
  6. Spell Correction
  7. Compound Splitting

NLU

    1. Intent Prediction
    2. Entity Extraction
    3. Context Awareness
    4. Sentiment Analysis




NLG

  1. Content Search
  2. Replace Fields
  3. Templates
  4. Content Suggestion




Context Management










BUILD

  1. Conversation Editor
  2. API Easy Connector
  3. Broadcast



BUILD

  1. Bot’s user management
  2. Tagging & Quality
  3. Rating Statistics & APIs


PRIVACY & SECURITY

  1. SSO
  2. ISO 27001
  3. Data Retention
  4. Data Minimization
  5. Whitelisting

Communication form

Channels

Prebuilt Domain

Identity Management

Human Involvement

Intergration

Procesing & Generation

Build & Manage

Hosting

Facebook Messenger
Web | App | Livechat
Skype (Coming soon)
SMS | Email (Coming soon)
EM & TTS API
Alexa
Google Home (Coming soon)

NLP

  1. Language Detection
  2. Tokenization
  3. Stemming
  4. Synonyms & Stopwords
  5. Teencode
  6. Spell Correction
  7. Compound Splitting

NLU

  1. Intent Prediction
  2. Entity Extraction
  3. Context Awareness
  4. Sentiment Analysis



NLG

  1. Content Search
  2. Replace Fields
  3. Templates
  4. Content Suggestion



Context Management









BUILD

  1. Conversation Editor
  2. API Easy Connector
  3. Broadcast



ANALYZE

  1. Bot’s user management
  2. Tagging & Quality
  3. Rating Statistics & APIs

 

PRIVACY & SECURITY

  1. SSO
  2. ISO 27001
  3. Data Retention
  4. Data Minimization
  5. Whitelisting

VIRTUAL AGENT LINGUISTIC TASKS

The seamless processing of linguistic tasks bring the human-like conversation solution

Complex Questions

The robust NLP help Conversational AI identify multiple intents in these complex sentences and give an appropriate response of that specific intent

Negative Intents

Training negative intent helps Conversational AI not be confused between negative and affirmative sentences because of the similar meaning of them

Slot Fillings

Slot-filling features allow the Conversational AI to collect important information to complete the conversation in the right context

Complex Question
Context

Virtual Agent help create a context-aware Conversational AI that can follow conversation history, harness information, and accurately predict and populate the appropriate task or response

Multiple Entities

Identify and capture multiple entities values in the utterances of the customer by using a composite entity. This feature allows extracting lots of important information to appear together in a sentence

Complex Questions

The robust NLP help chatbot to identify multiple intents in these complex sentences and give an appropriate response of that specific intent

Context

Virtual Agent help create a context-aware chatbot that can follow conversation history, harness information, and accurately predict and populate the appropriate task or response

Negative Intents

Training negative intent helps chatbot not be confused between negative and affirmative sentences because of the similar meaning of them

Slot Fillings

Slot-filling features allow the chatbot to collect important information to complete the conversation in the right context

Multiple Entities

Identify and capture multiple entities values in the utterances of the customer by using a composite entity. This feature allows extracting lots of important information to appear together in a sentence

VIRTUAL AGENT LINGUISTIC TASKS

The seamless processing of linguistic tasks bring the human-like conversation solution

TRUSTED BY

and more than 100 businesses

PRE-BUILT DOMAINS BOT

ENHANCE CUSTOMER EXPERIENCE
WITH AI SELF-SERVICE PLATFORM

DRIVE YOUR BUSINESS SUCCESS WITH EM & AI SOLUTION!