Unlock every agent’s true potential with real-time agent assist built for enterprise scale

Cresta Agent Assist uses state-of-the-art AI to empower agents with behavioral guidance, knowledge, and workflow automation proven to drive mission-critical KPIs.

Tailored AI solution for your business

Transform your call center operation with a custom AI model & features that's built just for you, based on your data. Empower you unlock the full visibility of contact center data

State-of-the-art Core AI technology

Proven track of advanced core AI technology with the highest accuracy. Effortlessly integrate AI into your business operations, no-code with our accessible models and templates.

Result-oriented partner

Dedicated to delivering innovative solutions that propel your business forward with measurable success

State-of-the-art AI models and systems

Maximize performance with outcome-driven behavioral coaching

Guide agents toward successful outcomes with dynamic hints, reminders, and workflows tailored to the context of each conversation. Armed with situationally-specific strategies that are proven to work,

VAGPT - Generative AI combined Voice Interaction

Empower your call center with 24/7 support using our advanced Voicebot AI platform, replacing agents with Generative AI technology.

Virtual QC - Voice AI Analytics for Agent Evaluation

Analyzing conversations, uncovers insights, and improves agent performance with unified quality assurance and coaching.

VAGPT - Generative AI combined Voice Interaction

Empower your call center with 24/7 support using our advanced Voicebot AI platform, replacing agents with Generative AI technology.

Meet Ocean-1

The first proprietary, domain-adaptive language model
purpose-built for contact center expertise.

Outcome-driven AI that optimizes for KPI results

Virtual QC - Voice AI Analytics for Agent Evaluation

Analyzing conversations, uncovers insights, and improves agent performance with unified quality assurance and coaching.

VAGPT - Generative AI combined Voice Interaction

Empower your call center with 24/7 support using our advanced Voicebot AI platform, replacing agents with Generative AI technology.

Explore Cresta’s responsible AI principles and methodology

Learn more about Cresta’s state-of-the-art contact

EM&AI is one of the few AI companies in Vietnam that is selected to be strategypartner with technology giants

EM&AI is one of the few AI companies in Vietnam that is selected to be strategypartner with technology giants

EM&AI is one of the few AI companies in Vietnam that is selected to be strategypartner with technology giants

Experience profit - driven ai solutions