1 year after Shark Tank 5, what has EM&AI achieved?
Taking part in Shark Tank Viet Nam season 5 in 2022, EM&AI achieved good results when we are in the TOP 5 BIGGEST DEAL with a "million dollar" handshake with…
Tổng quan về Conversation AI
Conversation AI – value and challenges in business
According to Gartner, the Conversation AI market size is expected to grow from $6 billion in 2019 to $22.6 billion by 2024, at a CAGR of 30.2%, between 2019-2024. So…
Why do we need the Voice Analytic software to control the quality of Call Center?
Voice Analytic software is an efficient tool for minimizing the process of managing the quality of Call Center. A suitable one can: Maintain the standard of the call. Improve the…
Bước đầu chuyển đổi số dịch vụ khách hàng thành công với nền tảng Hybrid Chat
Initial achievements in digital transformation via Hybrid Chat platform.
According to McKinsey, to transform customer service number in the beginning period, businesses need to adopt digitization step by step and combine human with technology to avoid shocking the traditional…
Tại sao chatbot NLP là tương lai dịch vụ chăm sóc khách hàng
Why does Chatbot NLP become the future of Customer service?
Chatbot is one of the most effective solutions to Customer service because of its incredible speed of growth. Due to the development of Artificial Intelligence, Chatbot is going to experience…
Voicebot the he IVR moi cho trung tam tong dai
Voicebot – The new generation of IVR for the call centers.
Artificial Intelligence (AI) brings good chances for businesses to make long-term relationships with customers, businesses can know more information about customers such as their concerns, hobbies, or behaviors. Besides, AI…
EM&AI Virtual Agent – Smart conversational AI platform for business
Applying artificial intelligence technology with exclusive algorithms, EM&AI Virtual Agent owns the outstanding features of an intelligent Conversational AI virtual assistant building platform. What is EM&AI Virtual Agent? EM&AI Virtual…
Tạo trải nghiệm đột phá với chatbot ngữ cảnh
Contextual Chatbot – a powerful assistant to create a breakthrough customer experience
AI technology has laid a solid foundation for the birth of context chatbot with the ability to chat like humans, helping to reframe the customer experience. In addition to the…
EM&AI Virtual QC - The future of Contact Center Quality Assurance
EM&AI Virtual QC – The future of Contact Center Quality Assurance
EM&AI Virtual QC is the first solution applying the AI technology for Contact Center in Viet Nam. EM&AI strategic cooperations with BPO businesses and the partner providing Contact Center software…
Trải nghiệm khách hàng liền mạch với giải pháp tự động hóa tổng đài
SEAMLESS CUSTOMER EXPERIENCES WITH CONTACT CENTER AUTOMATION SOLUTIONS
The customer experience economy is relying on AI and Automation to provide real-time interactions as customers expect without many employees. Did you know 86% of customers are willing to pay…
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