According to Gartner, the Conversation AI market size is expected to grow from $6 billion in 2019 to $22.6 billion by 2024, at a CAGR of 30.2%, between 2019-2024. So…
Voice Analytic software is an efficient tool for minimizing the process of managing the quality of Call Center. A suitable one can: Maintain the standard of the call. Improve the…
According to McKinsey, to transform customer service number in the beginning period, businesses need to adopt digitization step by step and combine human with technology to avoid shocking the traditional…
Chatbot is one of the most effective solutions to Customer service because of its incredible speed of growth. Due to the development of Artificial Intelligence, Chatbot is going to experience…
Artificial Intelligence (AI) brings good chances for businesses to make long-term relationships with customers, businesses can know more information about customers such as their concerns, hobbies, or behaviors. Besides, AI…
Applying artificial intelligence technology with exclusive algorithms, EM&AI Virtual Agent owns the outstanding features of an intelligent Conversational AI virtual assistant building platform. What is EM&AI Virtual Agent? EM&AI Virtual…
AI technology has laid a solid foundation for the birth of context chatbot with the ability to chat like humans, helping to reframe the customer experience. In addition to the…
EM&AI Virtual QC is the first solution applying the AI technology for Contact Center in Viet Nam. EM&AI strategic cooperations with BPO businesses and the partner providing Contact Center software…
The customer experience economy is relying on AI and Automation to provide real-time interactions as customers expect without many employees. Did you know 86% of customers are willing to pay…
The Bank always faces hundreds of questions & daily service requests from customers. However, they always want to experience the service quickly, conveniently and personalized. Despite of the application of…